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Missing Special Edition Items from PlayStation 5

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Since launch, we have been working diligently with our partners to properly grant players their Special Edition and Pre-order perks as intended.

At this time, we invite PS5 retail owners to reach out to our customer support team and create a ticket ( to help us grant them their missing Special Edition and/or Pre-order perks. We ask that you include your voucher code(s) for us to verify as part of this process. Your voucher code can be found inside the steelbook on the insert for the inside sleeve.

For PS5 Special Edition digital owners, we ask that you install the PS4 version to have your special edition content properly granted to your account at this time. You can choose the Game Version to install (PS5 or PS4) by hitting Options on the App Tile > Press App Version > Select PS4 from the menu.

Please note, it may take our support agents time to get through these manual requests but it is one of our top priorities. We thank you in advance for your patience and understanding.

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